A startup whose agents reset passwords sold for $500 million.
Palo Alto Networks said on 2 September that it bought Console, a startup running AI help desk agents. The two-year-old firm was valued at 157 million dollars and had raised 29 million. Its agents will now join Cortex, the security platform that hunts threats automatically.
Why it mattersRoutine IT support is one of the first office jobs agents are taking over. Buyers paid three times the startup's last price, so proven agents now carry a premium.
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