ElevenLabs' agents now handle 15 million conversations every week.
The voice AI company ElevenLabs said on Wednesday its valuation doubled to $22bn in a secondary share sale. Investors bought $300m of employee shares, led by two large American fund managers. Its agents book appointments, renew insurance and process refunds, tripling their weekly volume since February.
Why it mattersVoice agents are moving from demos to everyday call centres, handling refunds and insurance renewals. If you ring a company this year, a model may answer before a person does.
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